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Establishing effective interviewing practices, at a leading software company
Problem Definition
  • Did not have a consistent interviewing practice
  • Interviewers were not trained on interviewing techniques
  • The brand image of the company was low
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A creative approach to generate interest in soft skill training among employees
Problem Definition
Inability of the client training team to attract participants to soft skills training sessions.

Despite various efforts by the training team to establish the need for training and the internal awareness on soft skills training, participants did not nominate themselves for training programs.

Though the training team voiced these concerns to our facilitators when we met with them, they decided to work on one program with us. The program was on Setting Directions - a goal setting program for department heads and Vice Presidents.

The day before the training program, the client informed us that they had to cancel the program due to low number of nominations.

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Improving clarity in communicating technical solutions, for greater efficiency
Problem Definition
The client was upset with the support team that was responsible for trouble shooting the technical issues that happened at the client site. While the client was happy with the technical capability of the team, what frustrated them was the inability of the team to communicate the solution.

The team provided most of the solutions through email. Since the language ability of the team was poor and they were not clear in communicating the technical solution in easily understandable terms, the problems remained, causing huge downtime.

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